Refund & Cancellation Policy | ATC Allindia Transport Company

This Refund & Cancellation Policy applies to advance payments, booking amounts and freight charges paid to ATC Allindia Transport Company ("ATC") online through Razorpay, or offline. It should be read along with our Terms & Conditions.

1. Booking Cancellation by Customer

Before vehicle is arranged/dispatched: If you cancel a booking before ATC has arranged or dispatched a vehicle for your shipment, the advance amount paid is refunded in full, less any payment-gateway charges actually deducted by Razorpay.
After vehicle is arranged/dispatched: If a vehicle has already been arranged, loaded, or has started its journey towards pickup, a cancellation charge may apply to cover vehicle detention, fuel and driver costs. The remaining advance, if any, will be refunded.
No-show at pickup: If cargo is not ready or the customer is unavailable at the agreed pickup time/location without prior notice, the advance amount may be forfeited to cover vehicle standing charges.

2. Cancellation or Delay by ATC

If ATC is unable to provide the booked vehicle/service for reasons within our control, the full advance amount paid by the customer will be refunded. We will make reasonable efforts to inform you as early as possible of any such change.

3. Refund Timeline

Approved refunds are initiated within 5–7 business days of cancellation confirmation. Once initiated, the amount is credited back to the original payment method (card/UPI/net-banking) via Razorpay, and may take an additional 3–7 business days to reflect, depending on your bank.

4. How to Request a Cancellation or Refund

To cancel a booking or request a refund, please contact us as soon as possible with your name, phone number and booking/route details:

9673732113 (Munna Bhai) / 8888664019 (Asif Bhai)
WhatsApp us
info@atclogistics.com

5. Disputed or Failed Transactions

If an online payment is deducted from your account but the booking was not confirmed due to a technical error, please share your payment reference/transaction ID with us. We will verify with Razorpay and process a full refund for any amount not linked to a valid booking.

6. Non-Refundable Items

Any charges already incurred on your behalf before cancellation (e.g. loading/unloading labour already engaged, warehousing charges for the period used) are non-refundable.

7. Contact Us

For any questions about this policy, please reach out to our head office at Solapur–Dhule Road, Gut No.102, Part Fatiyabad, Nayra Petroleum, Aurangabad – 431 002, or use the contact details above.